Postage Charges & Information
Packaging:
If you have any specific postage/packagingrequirements, please contact us prior to purchase to arrange asadditional charges may occur. We take extreme care with our packaging. Examplesof how we package some of our items can be found on our Instagram.
Combined postage: We are happy to combine postage when buyers purchasemultiple items. The price of postage is based on the size, weight & valueof the parcel we will be sending. Please contact us for a quote prior topurchase with the specific items you are interested in if you wish to knowcharges before committing to buy.
In order for us to send you an invoice for combined postage you will berequired to:
* Placeitems in your cart & if youre using a PC, please choose "RequestTotal" (top right hand side of screen) and this will send the purchaseinformation to us so we can update the invoice
* Ifusing the App and cant see the request button, please either move to a PC oruse Buy It Now to purchase each item individually without making payment
In bothsituations, please wait for your combined invoice with adjusted postage beforemoving to the payment screen, otherwise eBay will simply multiply the postageby the listings.
Postage refunds if over-charging occurs: Yes, we will refundthe difference in postage if you have been overquoted/overcharged or if you areunable to navigate a combined postage request. Please note that postage chargesare often different to the price displayed on the postal label & can alsoinclude the cost of signature on delivery, insurance & the price of any newpostage boxes that have been purchased (if these have been used).
Postage days: Our regular postage days are Monday/Wednesday/Friday for all itemspurchased & paid for prior to 11am AEST on these days. These days differ onweeks when public holidays occur. Occasionally the store is placed in ‘TimeAway Mode' which means we are taking a short break & items are unable to bepurchased during this time, however a notification will be displayed notifyingbuyers of the date we will return.
Postage Service: we use Australia Post for all of our postagerequirements.
Australian buyers: It is our policy that signature on delivery is requiredon all combined or individual purchases totalling AU$100 or greater which is atbuyers' expense. All items that fall under this value have signature ondelivery as an option. Express Post options are also available on all itemsthrough checkout. If you require your parcel to be insured, please contact usprior to payment so we can invoice you correctly. We do not offer pickup.
Please ensure that your postal address is correct while going throughcheckout as we will only post to addresses displayed on eBay invoices as pereBays policy. If an item is returned to us due to incorrect details displayedby a buyer, re-posting will be at buyers expense.
International buyers: please contact us prior to purchasefor a quote on postage. Please email us with the specific items you areinterested in so we can send you an accurate quote. Do not press ‘Buy it now'until you are aware of what postage charges to your country will be after contactingus directly. Postage from Australia to overseas destinations can be expensive. All postagecosts quoted are for standard airmail which includes tracking, signature ondelivery & insurance. If you require an express service, please contact usfor a quote as additional charges will apply.We will not undervalue itemson customs declarations/shipping paperwork under any circumstance. If your itemis damaged in the mail & insurance needs to be claimed, you will need totake your item including all packaging to your nearest post office forevaluation & to begin the claims process.
International buyers please note: our postage quotes DO NOT cover any ofyour import fees/duties/taxes. You may be eligible to pay additional fees whenyour item arrives in your country. Please be aware of your own countries importrules/limits prior to purchasing. eBay now requires some countries to pre-paytaxes at checkout. This is automatically added by eBay & we have no controlover this. If you have pre-paid taxes through eBay & your item is held upat customs in your country, please get in touch with eBay Customer Service aswe do not have any control over the taxes that eBay add.
Offers
Our prices are firm. We do not consider any offers on any items sent viamessage/email & these will be declined. We occasionally have very few itemsset to ‘Buy it Now or Best Offer' & will only consider offers for theseitems through the official eBay offer process. We do not offer discounts forbulk purchases. We do not offer free or discounted shipping on items.Buyerswho send us rude messages about our pricing, inability to negotiate and/orterms & conditions of sale will be blocked.
Feedback
We issue feedback to buyers once they have successfully received theiritem & have let us know by leaving us positive feedback. Prior to leavingus neutral or negative feedback, we ask buyers to please get in touch with usso we can attempt to resolve any issues. Any buyers that leave us unwarrantednegative or neutral feedback will be blocked.
Non-paying buyers/late payments
If buyers have not paid for an item within eBay's payment timeframe, anunpaid item case will automatically be opened. We do not extend payment timesunder any circumstance. Non-paying buyers will also be automatically blockedfrom future purchases from us. Please do not commit to purchase if you cannotmake payment.
About us:
We are not a store but are selling from a huge deceased estate. Thisstore is being run by the owner's daughter & wife on behalf of the estate.
The collection: due to the sheersize & nature of the collection we are selling, we will not be taking ‘wishlists', look for specific items for people or put things aside for buyers as wefind them. Out of fairness to all buyers, all items will be sold on a ‘first inbest dressed' system & no favourtism will be entered into. We understandthat collectors are extremely passionate about securing specific pieces fortheir collections, but we wish to be fair to all. If an item has not yet becomeavailable through our eBay store, it does not mean we do not have it. We stillhave years of work ahead of us so our advice is to please be patient &check back regularly.
Social Media: Please follow us onInstagram @thebodinarcollection & on Facebook ‘The Bodinar Collection' forunique content
